Charles E. Zentz III Vice President of Operations
&
Hotel Management
Dixie Jams Hotels™
Charles E. Zentz III serves as Vice President of Operations & Hotel Management for Dixie Jams Hotels™, where he oversees daily operations, guest experience initiatives, hospitality standards, staff development, and strategic property management across the brand.
With a strong focus on operational excellence and customer satisfaction, Charles is dedicated to ensuring every Dixie Jams Hotels™ location delivers the warmth, comfort, and authentic Southern hospitality that guests have come to expect. His leadership emphasizes exceptional service, efficient hotel operations, team empowerment, and creating memorable guest experiences that reflect the values of the Dixie Jams brand.
As Vice President of Operations, Charles works closely with executive leadership to implement innovative hospitality solutions, enhance guest amenities, optimize operational performance, and support the continued growth of the company. His commitment to quality, professionalism, and guest-centered service helps position Dixie Jams Hotels™ as a premier destination for travelers seeking comfort, charm, and genuine Southern hospitality.
Under his leadership, Dixie Jams Hotels™ continues its mission of combining modern hospitality with timeless Southern traditions, creating welcoming destinations where every guest feels at home.
“Great hospitality begins with great people, exceptional service, and a commitment to making every stay unforgettable.” Charles E. Zentz III
⭐ Guest Satisfaction Ratings
🏨 Dixie Jams Hotel
⭐⭐⭐⭐⭐ 4.9/5
Based on 3,847 Verified Guest Reviews
🛏️ Presidential Suite
⭐⭐⭐⭐⭐ 5.0/5
Based on 428 Reviews
“The finest suite experience in the Southeast.”
💍 Lakeside Bridal Quarters
⭐⭐⭐⭐⭐ 4.9/5
Based on 762 Reviews
“Every bride deserves a view like this.”
🏡 Extended Stay Family Quarters
⭐⭐⭐⭐⭐ 4.8/5
Based on 591 Reviews
“Feels like home, only better.”
🍽️ Dixie Jams Restaurant
⭐⭐⭐⭐⭐ 4.9/5
Based on 1,286 Reviews
“Southern comfort meets culinary excellence.”
🍸 Lakeside Patio & Outdoor Bar
⭐⭐⭐⭐⭐ 4.9/5
Based on 874 Reviews
“The best sunset cocktails on the lake.”
🏊 Indoor Pool & Wellness Center
⭐⭐⭐⭐⭐ 4.8/5
Based on 647 Reviews
“A relaxing escape in every season.”
💪 Fitness Center
⭐⭐⭐⭐⭐ 4.8/5
Based on 503 Reviews
“Everything needed for a complete workout.”
🐎 Horse Stables & Paddocks
⭐⭐⭐⭐⭐ 5.0/5
Based on 311 Reviews
“Luxury accommodations for riders and horses alike.”
🎉 Lakeside Event Barn
⭐⭐⭐⭐⭐ 4.9/5
Based on 1,103 Reviews
“One of the most beautiful event venues in North Carolina.”
💼 Executive Conference Center
⭐⭐⭐⭐⭐ 4.8/5
Based on 482 Reviews
“Professional, elegant, and technologically advanced.”
🌟 Overall Resort Rating
⭐⭐⭐⭐⭐ 4.9/5
5,000+ Guest Reviews
🏆 Top-Rated Southern Lakeside Resort
🏆 Best Wedding & Event Venue
🏆 Guest Choice Excellence Award
🏆 Southern Hospitality Gold Award
Guest Recommendation Score
❤️ 98% of Guests Recommend Dixie Jams Hotel
“Where Southern Hospitality Meets Timeless Luxury on the Lake.” 🌅🏨💎🐎
The Southern Legal Ledger™Protecting Our Guests, Our Property, and Your Experience
Welcome to the official legal information center for Dixie Jams Hotel. This page contains the policies, terms, disclosures, and legal information governing the use of our accommodations, event venues, equestrian facilities, dining services, websites, and guest amenities.
Included Policies
📜 Terms & Conditions
Rules governing reservations, property access, guest conduct, and use of our facilities.
🔒 Privacy Policy
How guest information is collected, stored, protected, and utilized.
🍪 Cookie Policy
Information regarding website cookies, analytics, and user preferences.
💳 Payment & Billing Policy
Accepted payment methods, deposits, authorization holds, installment plans, and billing procedures.
❌ Cancellation & Refund Policy
Guidelines for room cancellations, event cancellations, refunds, and credits.
🏨 Hotel Stay Policy
Guest responsibilities, occupancy limits, quiet hours, and property guidelines.
🎉 Event Venue Agreement
Terms governing weddings, receptions, conferences, private parties, and special events.
🐎 Equestrian & Stable Policy
Rules for horse boarding, paddock use, stable access, liability, and animal care.
🍸 Restaurant & Bar Policy
Alcohol service, age requirements, dining reservations, and food service terms.
🚭 Smoking & Substance Policy
Property-wide restrictions regarding smoking, vaping, and prohibited substances.
📸 Media Release & Photography Policy
Guidelines for guest photography, event photography, commercial media, and promotional use.
♿ Accessibility Statement
Commitment to providing accessible accommodations and services.
🛡️ Liability Disclaimer
Limitations of liability regarding personal property, recreational activities, lake access, equestrian activities, and guest participation.
⚖️ Dispute Resolution
Procedures for handling complaints, disputes, and legal claims.
Legal Notice
Dixie Jams Hotel reserves the right to update, modify, or amend its policies at any time without prior notice. Continued use of our services, facilities, accommodations, websites, or event venues constitutes acceptance of all applicable policies and terms.
Dixie Jams Hotel
“Where Southern Hospitality Meets Timeless Luxury”
Corporate Office
Dixie Jams Hotel
Spring Lake, North Carolina
Legal & Compliance Department
legal@dixiejamshotel.com
Guest Services
support@dixiejamshotel.com
Last Updated: June 2026
© 2026 Dixie Jams Hotel. All Rights Reserved.
